![]() There have been some big changes recently in the world of Remote Support Software. Until earlier this year, I had as my remote support software of choice. I liked it because it was affordable, easy to use, and was geared specifically for computer repair technicians. However Crossloop recently, and abruptly, shut the service down after being acquired by AVG. On top of that, you may have heard that LogMeIn recently got rid of the free version of their remote support software, to the dismay of much of the tech community who used it as a quick and easy means of connecting to their client’s machines. As a result of these changes, I’ve received quite a few emails from readers asking what remote connection software I would now recommend. Since I am in the position of looking for a new solution, I decided to do some research and personally test out some of the leading choices in remote desktop support. ![]() Free review security software for Windows, Mac, Linux and Mobile Phones. In its latest version, the HouseCall 7.2 has an intuitive interface design and the. Instant Housecall was added by X51 in Oct 2009 and the latest update was made in Jun 2016. The list of alternatives was updated Nov 2018 There is a history of all activites on Instant Housecall in our Activity Log. It's possible to update the information on Instant Housecall or report it as discontinued, duplicated or spam. The Playing Field I was looking for remote connection software that met a few criteria for my own personal needs: • Easy for just a one-man shop to use and manage • Cloud-based • Not free (so I could take advantage of support if needed) • Popular enough to be mentioned or recommended by other techs With that criteria in mind, I found 4 remote connection services that seemed to meet these basic needs of mine: • GoToAssist • LogMeIn Rescue • Instant Housecall • Teamviewer I understand that this is not a comprehensive list of remote connection software. For example, a popular remote connect solution among many technicians is. However, ScreenConnect is a self-hosted solution that requires your computer to act as a server. I personally didn’t want to deal with that extra burden of making sure my computer was up and running with a good connection before I could help someone else. I prefer to have the solution run by the provider on a presumably more reliable connection. Another solution that I use and love is (which is actually an offshoot of LogMeIn), but because it’s free, it doesn’t have the amount of features or support that the premium remote connection services do. For this reason, I’ve left out the free solutions. There are probably still many solutions that I passed over. Honestly, I just didn’t have the time to try out more than four, so I tried to pick the four that had the best reputations among my peers. Testing Methodology After choosing the contenders, I signed up for a trial account of each service (lucky for us, they ALL offer some sort of free trial) and put them through the paces. One thing I must note is that I am rating these services on the features that were available to me in the basic trial version. Some services have other, more premium services that weren’t available in the trial offering. I had a netbook, connected via WiFi and running Windows 7 Starter, sitting next to me that I used as the “client computer”.
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Март 2019
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